Curriculum Policy

At Sarah Artistry Ltd, we cultivate an ethos of cooperation and care, where active listening and mutual respect underpin our high standards of common courtesy and behaviour. Our community of students and adults are committed to pursuing rich, creative, and meticulously planned learning experiences that foster excellence. We believe in collaborative partnerships, valuing and respecting each individual’s role in our collective pursuit of improvement. Our educational environment is designed to be clean, safe, enjoyable, and non-threatening yet stimulating, cared for, and valued by all.

We recognize and celebrate the uniqueness of each person, advocating for equal rights within a framework of tolerance and understanding. Our aim is to elevate achievement at Sarah Artistry as a crucial factor in enhancing the quality of life. We actively challenge all forms of disadvantage and discrimination, valuing both individuals and communities.

Our curriculum, grounded in the VTCT framework, is tailored to meet specific individual needs to the best of our available resources. We provide a wide array of experiences, ensuring they are exciting, stimulating, and creatively enriching, all supported by comprehensive plans and schemes of work.

Concerns and Complaint Procedures

Given the intensity of our courses and the associated pressures, even minor issues could possibly arise, they will be attended to immediately. While most are resolved quickly and easily, more serious concerns may arise from time to time. To handle such matters sensitively and ensure fair outcomes, we have established the following procedure:

1. Immediate Discussion: Address your concern directly with the involved party as soon as possible to prevent escalation. If this is not feasible or you are dissatisfied with the outcome, express your concern in writing via letter or email.
2. Formal Complaint: Should the issue remain unresolved, you may file a formal complaint with the Office Manager, Ms. Alex. The Office Manager will investigate the matter thoroughly. We aim to acknowledge formal complaints within five working days and provide a written response within ten working days, barring exceptional circumstances that necessitate additional time for a comprehensive investigation.
3. Escalation to CEO: If dissatisfaction persists after Stage 2, you may escalate the complaint to the CEO, Ms. Sarah Kaisar, in writing within seven working days of receiving the written response. The CEO will independently review the decision made in Stage 2 along with all relevant information. You will receive an acknowledgment of your request within five working days and a final written response within fifteen working days, unless exceptional circumstances require more time.
4. External Review: If you remain unhappy with the school’s handling of your complaint at the formal stage the complaint will be taken to the relevant party.

Additional Points

• Eligibility: Current students and alumni who graduated within the last three years are eligible to lodge complaints.
• Time Limit: The School reserves the right to refuse complaints filed more than three years after the related incident.
• Communication: Students will be kept informed of the progress of their complaint and will receive written explanations for decisions at each stage.
• Support: Students may be accompanied by a peer or staff member at any meeting.
• False Complaints: The School will exercise its Disciplinary Procedure against students who manufacture unfounded complaints or provide false information.
• Conduct: Reasonable conduct is expected during the complaints process; aggressive or inappropriate behaviour will not be tolerated.

We appreciate your continued support and value your feedback. For further information or advice on how to raise an issue, please contact the School’s Education Manager Ms Alexandra.